Question: What should I do if my item is damaged or defective?

Please email info@uchiyasuko.com with your order number and a brief description of the problem. Please also include photos to assist us in better assisting you.

Generally, most online stores offer a seven-day return policy. The return deadline for UCY jewelry products varies depending on the product variety. As jewelry products have a high value and specific conditions need to be met for returns and exchanges, it is recommended that you confirm UCY’s return and exchange policy and conditions before making a purchase.